COVID-19

The Animal Hospital has always been dedicated to keeping our staff, clients, and patients as safe as possible; it is something that we strive to maintain and are proud of. Our clients and patients are so important to us – we consider you extended family and have for decades. We are closely monitoring the national and local spread of COVID-19, more commonly known as Coronavirus Disease.

Effective Monday, March 16, only members of The Animal Hospital staff will be permitted inside the hospital building. We appreciate your understanding of this.

For scheduled medical and surgical appointments:

• Please call us when you arrive in the parking lot and remain in your vehicle.

• A care professional associated with your appointment will discuss your needs by phone when you arrive. At the end of the phone conversation, a care professional will come to the parking lot to bring your pet into the building for evaluation.

• After the medical team evaluates your pet, you will receive a phone call from your veterinarian to discuss recommendations and a plan moving forward. Verbal consent for treatment and diagnostics will be authorized via this phone call.

• Once the care of your pet is complete, the discharge process will be discussed. At that time a customer service representative will discuss payment options.

• We understand that extenuating circumstances will arise and we will work with you to accommodate these situations.

• Food and medication pick up:

• Please call ahead and allow 24-48 hours for us to prepare the product.

• Call us when you arrive at the hospital parking lot and we will either bring the medication to your car or leave it in the medication pick up box (only if prearranged).

If you would like additional information on how you can help the community and limit the spread of this virus, please do not hesitate to ask. We have a handout with suggestions from the CDC that we can either print out or email to you. Our hearts go out to any families that may be affected by COVID-19.

Telemedicine:

• If you are an established patient, ask our team about our telemedicine option.

• For more information please visit our telemedicine page.

We know that this will be a significant change for everyone and we appreciate your patience as we work together to reduce the impact of this
virus on our community.